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    Blanc Snow Apparel

    Terms, Conditions & Returns Policy

    Effective Date: 18 May 2026 Jurisdiction: Victoria, Australia

    Quick Summary

    This summary is provided for convenience only and does not replace or limit the full terms below. In the event of any inconsistency, the full terms govern.

    • You must be 18 years or older (or have parental permission) to purchase from us
    • All prices are in Australian Dollars (AUD) and include GST where applicable
    • We accept payment via Stripe using AMEX, Afterpay, Zip, Klarna, Visa, Discover, and Mastercard
    • We ship to Australia, Austria, Canada, Italy, Japan, Norway, Slovenia, and the United Kingdom — free shipping applies to all destinations
    • We do not ship to PO Boxes or Parcel Collect addresses
    • You are responsible for any customs duties, import taxes, or fees imposed by your destination country
    • We do not offer returns, refunds, or exchanges for change of mind, incorrect sizing choices, or personal preference. This applies provided the item matches the physical measurement specifications listed on our website sizing chart (standard 1-3cm variation applies).
    • Faulty items must be reported within a reasonable timeframe after the defect is discovered. If you notice a manufacturing fault before use, please leave tags attached and contact us immediately.
    • For major failures within 2 years, you may choose a refund or replacement — the item must be returned to us first
    • For minor failures, we reserve the right to repair, replace, or refund at our discretion
    • Normal wear and tear is never covered
    • Return shipping is at the customer's expense in all cases
    • We do not sell or share your personal information
    • We do not store your full payment card details
    • Some images on our website are AI-generated and may not exactly represent the product you receive
    • Victorian law applies to all transactions

    2. 1. About Us

    Blanc Snow Apparel is an Australian-owned business based in Victoria, Australia. We source and sell alpine outerwear and technical apparel intended for outdoor and recreational use.

    2. Eligibility

    By accessing our website or placing an order, you confirm that:

    • You are at least 18 years of age, or you are acting with the express permission of a parent or legal guardian
    • You are using our website for lawful purposes only
    • You will not misuse our products, website, or any associated services in breach of any applicable law

    3. 3. Orders

    3.1 Order Confirmation and Acceptance

    When you place an order, you will receive an email confirming that we have received it. This confirmation is an acknowledgement of receipt only and does not constitute acceptance of your order or form a binding contract.

    A binding contract is formed only when we dispatch your order and provide tracking confirmation.

    3.2 Right to Cancel or Refuse Orders

    Blanc Snow Apparel reserves the right to cancel or refuse any order at any time and for any reason, including but not limited to:

    • Product unavailability or stock discrepancies
    • Pricing or listing errors
    • Payment failure, suspected fraud, or failure of payment verification
    • Operational or fulfilment limitations
    • Orders placed to PO Boxes or Parcel Collect addresses

    4. If we cancel an order, any payment received will be refunded in full to the original payment method within 5 to 10 business days.

    4. Pricing and Payment

    • All prices are listed in Australian Dollars (AUD) and include GST where applicable
    • Prices are subject to change at any time without prior notice. The price applicable to your order is the price confirmed at the time of checkout
    • Full payment is required before any order is dispatched
    • Payments are processed securely via Stripe
    • We accept the following payment methods: American Express (AMEX), Afterpay, Zip, Klarna, Visa, Discover, and Mastercard
    • We do not store your full payment card details. Payment data is handled by Stripe in accordance with their own security and privacy practices
    • In the event of a pricing error, we reserve the right to cancel your order and issue a full refund, even after order confirmation has been sent

    5. 5. Shipping and Delivery

    5.1 Shipping Destinations

    We currently offer free shipping to the following countries:

    • Australia
    • Austria
    • Canada
    • Italy
    • Japan
    • Norway
    • Slovenia
    • United Kingdom

    6. We do not ship to PO Boxes or Parcel Collect addresses. Orders placed with such addresses may be cancelled without notice, and a full refund will be issued.

    We reserve the right to update our list of shipping destinations at any time without prior notice.

    5.2 Customs, Duties, and Import Taxes

    Prices displayed on our website do not include customs duties, import taxes, VAT, GST, or any other charges imposed by the destination country's authorities.

    All such charges are the sole responsibility of the purchaser. Blanc Snow Apparel is not responsible for delays, returns, losses, or additional costs resulting from customs processing, failure to pay applicable charges, or any action taken by customs or border authorities in any jurisdiction.

    5.3 Processing and Delivery Timeframes

    Orders are typically processed within 1 to 3 business days of payment being confirmed.

    Delivery timeframes displayed at checkout are estimates only and are not guaranteed. Actual delivery times may vary due to factors including, but not limited to, courier performance, customs clearance, weather conditions, public holidays, peak periods, and international logistics conditions.

    Blanc Snow Apparel accepts no liability for delays that are outside of our reasonable control.

    5.4 Risk and Title

    Ownership and risk in the products pass to you upon delivery of the order to the address you provided at checkout.

    Once tracking information has been provided to you, Blanc Snow Apparel accepts no responsibility for courier delays, misdelivery, loss, or damage caused during transit by the carrier.

    6. Product Information and Imagery

    6.1 Accuracy of Information

    We make reasonable efforts to ensure that product descriptions, specifications, sizing information, and pricing are accurate at the time of publication. Minor variations in colour, texture, or finish may occur between product images and the item you receive, and such variations do not constitute a fault.

    Specifications provided on this website are approximate and intended for general informational purposes only. We reserve the right to make changes to product specifications without prior notice.

    6.2 AI-Generated Imagery — Important Disclosure

    Some images displayed on our website are AI-generated and are used for illustrative and marketing purposes only. These images may not be an exact representation of the product you receive.

    By placing an order, you acknowledge that you have read this disclosure. If you have questions about the appearance of a specific product prior to purchase, please contact us before ordering. We will not consider a variation between an AI-generated image and the actual product to be a fault, provided the product otherwise matches its written description and specifications.

    6.3 Intended Use

    All products sold by Blanc Snow Apparel are intended for outdoor and recreational use. Outdoor and snow sports involve inherent risks. Use of our products is entirely at your own risk, and Blanc Snow Apparel accepts no responsibility for injury, damage, or loss resulting from any use of our products, whether proper or improper.

    7. Care Instructions

    To maintain the technical performance of your product and to preserve your rights under these terms and Australian Consumer Law, items must be washed and maintained using appropriate technical wash products, such as Nikwax or an equivalent specialist detergent designed for waterproof and technical apparel.

    The use of standard household detergents, fabric softeners, or other non-technical cleaning products will degrade the waterproofing membrane and technical performance of the garment. This is a known and inherent property of technical outerwear, not a manufacturing defect.

    Where a reported fault is assessed and found to be directly attributable to improper care, cleaning, or maintenance — including the use of unsuitable products — that specific failure will not be covered under these terms. This is not a blanket exclusion of your ACL consumer guarantee rights; it applies only where the failure is causally linked to improper care and is not the result of a manufacturing defect.

    8. Returns, Refunds, and Exchanges

    8.1 No Change of Mind Returns

    We do not offer returns, refunds, or exchanges for:

    • Change of mind
    • Incorrect sizing selected by the customer
    • Personal preference
    • Failure to review product descriptions, sizing guides, or images prior to purchase
    • Incorrect sizing selected by the customer, provided the item matches the physical measurement specifications listed on our website sizing chart

    7. Please review all product information carefully before placing your order.

    8.2 Faulty or Incorrect Items — Reporting Requirements

    If you believe your item is faulty, damaged upon arrival, or significantly different from what was advertised, you must:

    1. Faulty items must be reported within a reasonable timeframe after the defect is discovered. If you notice a manufacturing fault before use, please leave tags attached and contact us immediately.
    2. Contact us via our Customer Support Form with your order number, a detailed description of the issue, and clear photographic evidence
    3. Do not return any item until you have received written confirmation and instructions from us

    8. Failure to report within this timeframe, or returning an item without prior authorisation, may affect our ability to assess your claim. This reporting requirement does not limit your rights under Australian Consumer Law where those rights otherwise apply.

    8.3 What Constitutes a Fault

    An item may be considered faulty or significantly different from what was advertised where:

    • It does not match the written description, specifications, or images shown on our website (noting the AI imagery disclosure at clause 6.2)
    • The wrong item, size, or colour was dispatched
    • A defect is present that prevents the item from being used for its intended purpose

    9. 8.4 What Is Not Covered

    The following are not considered faults and are not eligible for a refund, replacement, or repair under any circumstances:

    • Damage caused by incorrect washing, drying, or care (see clause 7)
    • Damage caused by the use of non-technical detergents, fabric softeners, or unsuitable cleaning products
    • Damage caused by use of the product in ways it was not designed for, or in conditions beyond its rated specification
    • Alterations, modifications, or repairs carried out by any third party
    • Normal wear and tear, including but not limited to: fading, fabric thinning, minor seam wear, pilling, and cosmetic damage resulting from regular use
    • Loss or damage occurring after delivery, including during courier transit (see clause 5.4)

    10. 8.5 Major Failures — Coverage and Remedy

    A major failure is covered for up to 2 years from the original purchase date, provided the product has been used and cared for in accordance with our care instructions (clause 7) and its intended purpose.

    A major failure includes:

    • A serious manufacturing defect that renders the product unsafe to use
    • A defect that, had it been known at the time of purchase, would have led a reasonable person not to purchase the product
    • A failure that renders the product wholly unfit for its intended purpose and cannot be reasonably remedied
    • A product that significantly and materially differs from its written description or specification

    11. Where a major failure is confirmed:

    • You are entitled to choose between a full refund to your original payment method or a replacement of the same or equivalent product
    • The item must be returned to Blanc Snow Apparel before any refund or replacement is processed
    • Return shipping is handled in accordance with clause 8.8.
    • Blanc Snow Apparel reserves the right to inspect and independently assess the item before confirming a major failure

    12. 8.6 Minor Failures — Coverage and Remedy

    A minor failure is a defect or issue that does not meet the threshold of a major failure but nonetheless represents a departure from acceptable quality.

    Where a minor failure is confirmed, Blanc Snow Apparel reserves the right, at its sole discretion, to determine the appropriate remedy, which may be:

    • Repair of the item to a satisfactory standard
    • Replacement of the item with the same or an equivalent product
    • Refund of the purchase price to the original payment method

    13. We will communicate our proposed remedy to you in writing following assessment. If a repair is offered and you believe it is not appropriate given the nature of the failure, you may escalate your claim and we will reassess in accordance with Australian Consumer Law.

    8.7 Wear and Tear

    Normal wear and tear is expected with regular use and is not covered at any time, including within the 2-year coverage period. This includes, but is not limited to:

    • Colour fading from UV exposure or repeated washing
    • Fabric thinning or softening over time
    • Minor seam wear at friction points
    • Cosmetic scuffing, pilling, or surface abrasion from regular use

    14. If you are unsure whether your issue constitutes wear and tear or a fault, contact us and we will assess the item.

    8.8 Return Shipping

    • Return shipping is initially paid by the customer. If our assessment confirms that the item has a genuine minor or major failure under Australian Consumer Law, Blanc Snow Apparel will fully reimburse you for reasonable return shipping costs.
    • We strongly recommend using a tracked and insured shipping method, as Blanc Snow Apparel accepts no responsibility for items lost or damaged in return transit
    • Items must be returned in a clean condition. We reserve the right to refuse assessment of items that pose a hygiene risk
    • Original outbound shipping costs are non-refundable unless the return is the direct result of our error (e.g. wrong item dispatched)

    15. 8.9 Out-of-Warranty Repairs (After 2 Years)

    If an issue arises after the 2-year coverage period, or is otherwise not covered under these terms or Australian Consumer Law, we may still be able to assist with a repair.

    • Contact us via our Customer Support Form to request an out-of-warranty assessment
    • Assessment is subject to availability of parts and repair feasibility
    • If a fault is confirmed, the assessment will be conducted at no charge and a repair quote will be provided
    • If no fault is found (i.e. the issue is attributable to wear and tear, misuse, or improper care), an assessment fee will apply, which will be communicated to you prior to the item being returned

    16. 8.10 Refund Processing

    Approved refunds will be processed to the original payment method within 5 to 10 business days of the item being received, inspected, and the refund being confirmed in writing by Blanc Snow Apparel.

    9. Consumer Guarantees Under Australian Consumer Law

    Our products come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You may be entitled to a refund, replacement, or repair for a failure to comply with a consumer guarantee.

    Nothing in these terms is intended to exclude, restrict, or modify any right or remedy you have under Australian Consumer Law. To the extent any provision of these terms is inconsistent with Australian Consumer Law, that provision is void to the extent of the inconsistency.

    10. Data Handling and Privacy

    10.1 Data We Collect and Hold

    Blanc Snow Apparel collects and retains the following categories of information in connection with your purchases:

    • Order details, including items purchased and order values
    • Contact and delivery information provided at checkout

    17. We do not store your full payment card details. All payment processing is handled securely by Stripe in accordance with their own privacy and security practices.

    10.2 How We Use Your Information

    Information collected is used solely for the purposes of:

    • Processing and fulfilling your order
    • Communicating with you regarding your order or any claims
    • Complying with our legal obligations

    18. 10.3 No Sale of Personal Information

    We do not sell, rent, trade, or otherwise disclose your personal information to third parties for marketing or commercial purposes.

    10.4 Third-Party Service Providers

    Our website is hosted using Odoo and payments are processed via Stripe. These third-party providers handle certain data in accordance with their own privacy and security practices. By using our website and placing an order, you acknowledge and accept the involvement of these service providers.

    10.5 Privacy Act Obligations

    To the extent applicable, Blanc Snow Apparel handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you have a query or complaint regarding how your personal information has been handled, please contact us via our Customer Support Form.

    11. Intellectual Property

    All content on this website, including text, images, graphics, branding, logos, and product descriptions, is the property of Blanc Snow Apparel or its licensors and is protected under applicable intellectual property laws.

    You may not reproduce, distribute, modify, or otherwise use any content from this website without our prior written permission.

    12. User Responsibility and Assumption of Risk

    You are responsible for:

    • Using products only as intended and within their rated specifications
    • Following all care and maintenance instructions provided by us
    • Ensuring the suitability of products for your intended activities and conditions

    19. Outdoor and snow sports involve inherent and serious risks, including risk of injury or death. The use of our products does not reduce or eliminate those risks. Use of our products is entirely at your own risk, and Blanc Snow Apparel expressly excludes any liability for injury, damage, or loss arising from the use of our products to the maximum extent permitted by law.

    13. Limitation of Liability

    To the maximum extent permitted by applicable law:

    • Blanc Snow Apparel is not liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of our products or website
    • Our total aggregate liability to you in connection with any order is limited to the purchase price paid for the product giving rise to the claim
    • Nothing in this clause limits any liability that cannot be excluded under Australian Consumer Law

    20. 14. Indemnity

    You agree to indemnify, defend, and hold harmless Blanc Snow Apparel, its directors, employees, and agents from and against any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from:

    • Your breach of these Terms
    • Your unlawful or improper use of our website or products
    • Any claim by a third party arising from your actions in connection with our products

    21. 15. Force Majeure

    Blanc Snow Apparel is not liable for any delay or failure to perform our obligations under these Terms where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, extreme weather events, pandemics, industrial action, government restrictions, system outages, or international shipping disruptions.

    16. Website Availability

    We may update, modify, suspend, or discontinue our website or any part of it at any time without notice. We are not liable for any loss arising from downtime, errors, or interruptions to website access.

    17. Third-Party Links

    Our website may contain links to third-party websites for convenience only. Blanc Snow Apparel does not endorse, control, or accept any responsibility for the content, products, or services offered by third-party websites.

    18. Amendments

    We may update or amend these Terms at any time. The current version will always be published on our website with the effective date noted at the top. Your continued use of our website or placement of an order after any amendment constitutes your acceptance of the updated Terms.

    19. Governing Law and Jurisdiction

    These Terms are governed by the laws of the State of Victoria, Australia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

    20. Contact Us

    For all enquiries, including fault reports, repair requests, and privacy queries, please contact us via our Customer Support Form on our website, including your order number and any relevant photographs or documentation.

    Blanc Snow Apparel — Victoria, Australia These Terms, Conditions & Returns Policy were last updated on 18 May 2026.